MBS: FEAR AND
LOSSES IN FARGO?
Microsoft
Business Solutions cut its operating losses to $65 million for the
quarter ended March 31, down from $91 million a year earlier. That
29 percent drop had been telegraphed in the Microsoft earnings
conference call. That drop is attributed to a cut in expenses, but
the source of the savings is not disclosed. But it's still not the
greatest story, is it? Revenue grew 4 percent to $153 million, as
mentioned in the last newsletter, with revenue for the nine months
at $388 million up 21 percent over the same period a year ago. One
way to look at it is that the company went from losing 62.6 cents on
every sale to losing 42.5 cents on every sale, quarter to quarter.
As I'm fond of saying, I'm sure Gates and Ballmer had something
better in mind when they spent $2.5 billion to buy Great Plains and
Navision. The only factors the company mentioned in revenue growth
were Navision and Axapta—that's a tune we've heard for a couple of
quarters, and it can't sit terribly well with those selling Great
Plains and Solomon. In the conference call, CFO John Connors says
the disappointing results in the United States stemmed from the
company's failure to execute.
BEST SPINS OUT
DATAFACTION.
Best Software
finally got rid of a product instead of buying more as it sold
Datafaction, a Los Angeles-based company that specializes in
accounting for the entertainment market. Datafaction was bought by
Brian Kleinman, its founder and former owner. It was Kleinman who
sold his operation to Softline in 1999 as Softline made the first of
three purchases in the accounting market in North America. Softline
paid roughly $5.46 million for Kleinman's operation (using 1999
exchange rates), and the next year bought AccountMate and
BusinessVision. This probably isn't the last divestiture we'll see,
as Best simplifies its holdings after a couple of years of buying.
Best did not disclose the sale price. Perhaps Kleinman paid in cash
and celebrity autographs?
MYOB MERGES
WITH SOLUTIONS 6.
Two offshore
companies with entries in different parts of the accounting market,
MYOB Ltd. and Solutions6, have merged. MYOB US is primarily known
for its Macintosh-based accounting systems, the only ones on the
market of note. (It does market PC-based versions.) Both companies
are based in Australia. MYOB shareholders will own 67 percent of the
combined company—they already had 12.7 percent. It will employ 1,000
and have 2004 revenue of just over $129 million. However, while MYOB
in the U.S. has a bigger company behind it, Solutions6's Enterprise
and Legal Divisions are not part of the deal. That group, which
markets products that include the CMS Open practice management
system, is being acquired by Francisco Partners. MYOB is looking to
grow in the States, according to Chris Lee, executive director of
MYOB Ltd. who says that the company is looking to buy, partner,
whatever, in the U.S.
NELSON: SMALL
VARS HERE TO STAY.
If given the chance to talk frankly with Don Nelson, the executive
who was moved from Fargo, N.D., to Redmond, Wash., to help lead the
channel for Microsoft Business Solutions, one top MBS VAR said he'd
tell Nelson, “ More changes and less ‘crummy' dealers would be a
good thing.” If crummy equals small, he's out of luck. Nelson says
that the new dealer program going into effect in July means that
even one-person reselling shops can find a home. Small businesses
buy from small VARs, not from the large dealers, Nelson reasons.
Nelson says that MBS has products suited for the small VAR. He must
mean something in the future, maybe the fabled Magellan product that
is supposed to compete with Intuit, because on the accounting side,
there's nothing there--unless, of course, you count Small Business
Manager. And we stopped counting that a long time ago. By the way,
one MBS VAR said that at the January Business Builder Conference
Microsoft pledged essentially that as far as going direct, “we won't
do it, unless we tell you first.” The new channel program, Nelson
says, should save MBS VARs money on their annual fees and on
support. It's also supposed to raise the educational level of the
Classic VARs.
RESELLERS OVER
THERE.
The last
issue of this newsletter mentioned a move to international
operations by some of the biggest resellers. One that made the move
without a big announcement is InterDyn, the consortium of Great
Plains resellers. InterDyn has admitted Touchstone, a large MBS
reseller in the United Kingdom. That follows on the opening of a
London office by ePartners earlier this year, with up-and-comer
Tectura in talks to move onto the continent. The big factor in these
moves appears to be Axapta, which John Hendrickson, president of
InterDyn, says is suited for large clients with an international
presence.
ACCPAC AND
CCH, WHO'S ON FIRST?
Two years
ago, Accpac rolled out Comprehensive Financial Organizer, an
analytical tool that lets users change numbers in financial
statements and see how the results ripple through. In March, CCH
rolled out ProfitDriver, which does the same thing. That's perhaps
not surprising, as both are versions of the same product, the
Optimist Professional Series, from InMatrix, an Australian firm. CCH
says it has an exclusive license to market the product as
ProfitDriver to CPAs, which is interesting given the fact that
Accpac has been marketing CFO to CPAs for the past two years. CCH
did say that Accpac was there first. I'm not going to figure this
one out. CaseWare International, which makes the Working Papers
software and markets Idea, entered the market with CaseWare
Scenarios after hearing demand for something like CFO. This looks
like a hot battleground for the next year or so. Now all we have to
do is get CPAs to sell the engagements needed to fix the problems
they find!
EXACT BACK ON
THE RESELLER TRAIL .
After two
years of trimming its channel down to about 75 VARs, Exact North
America is now ready to start adding resellers again. David Krapff,
the company's vice president of North American sales, says Exact has
already added two VARs this year. After the former Macola was
acquired by Exact Software, Jim Kent, a former reseller who is now
president of Exact North America, decided that too many of the
company's resellers sold too little. There were about 200 resellers
a couple of years ago and more than 600 in the mid-1990s. Exact is
busy training VARs to sell its online eSynergy application, as well
as the traditional disk-based Macola.
SAP GOES FOR
CPAS.
Somebody
has been studying the market. SAP introduced a CPA Advisor program,
and it offers free CPE, which is the narcotic of choice for this
community. Hey, that gives it a fighting chance. The free program is
designed to provide “tools and training on enterprise management
software designed exclusively for the SMB market.” It takes three
paragraphs in the company press release to mention BusinessOne, the
only tool I'm aware of. Sort of sounds like there's more tools to
come. The CPA program is free, but it raises the old question of
just how valuable these things are. A very astute NetSuite reseller,
talking about CPA influence, said it was customers who dragged CPAs
kicking and screaming to support QuickBooks, not CPAs who got them
to use QuickBooks. CPA programs, he mused, just don't work. Well, it
makes some of the vendors feel like they are actually doing
something constructive.
SYSPRO'S
REVENUE?
When
Accounting Technology Senior Editor Richard McCausland wrote about
Syspro's channel program in the May issue of the magazine, Syspro
told him its most recent annual revenue was $44 million. But the
corporate fact sheet posted on Carlton Collin's site at
www.accountingsoftwareadvisor.com shows the company reached $52
million in 2000, dropping to $48.4 million in 2001, the last year on
that particular document, which has the official Syspro label on it.
I sent an inquiry to Syspro's PR person. Haven't heard back.
BEST RENAMES
CPAS LINE.
Best Software has
renamed the product lines it acquired with its purchase of the
former CPASoftware of Pensacola, Fla. CPAS had products named Visual
Tax, Visual Practice Management, etc. Now , the line gets the word
“manager” displayed prominently, but while keeping the CPA letters
very visible. So it's now, CPATax Manager, CPAPractice Manager, and
CPAAccounting Manager, for various parts of the line. The avowed
strategy for Best is to behave as its parent Sage does in the rest
of the word—operating in both the VAR market and in the public
accounting space. Best says the name changes better illustrate the
products' functionality.
TAYLOR EXITS
EPICOR FOR MBS.
When Epicor
revamped its channel management a few months ago, Arleigh Taylor,
reportedly a VAR favorite, returned to the company. A note from the
Epicor channel says Taylor left his position as Enterprise Channel
Manager to become Regional TS Manager (technical specialist) for the
West Coast for Microsoft.
SPELLING AND
GRAMMAR, THE MICROSOFT WAY.
A reader
responded to the mention of Orcs, the creatures from Lord of the
Rings, with the observation that the spell-checker in OutLook does
not recognize the word. “Apparently, MS doesn't allow the game
coders and the Office coders to fraternize,” she commented. Hey, I
once put the text of the Gettysburg address through a spell check.
It passed “four score and seven years ago” without a change. If I
use the word “was” once, it flags it as a passive use. FYI, I ran
the Declaration of Independence through Word last month. I accepted
the suggested change and got the following “that their Creator with
certain unalienable Rights endows them.” But outside of a few
archaic spellings, that was about it on grammar. Word made no
comment about a 128-word sentence near the end of the declaration.
Boy, I write a 30-word sentence and I get hit with, “Long sentence,
consider revising.”
NETSUITE WINS
DEALS AND FRIENDS?
NetSuite is
always fun because it brings a different viewpoint to the market
with its online application. It's bringing a new view to good
relations with competing vendors too. In a release about vertical
market customer wins, NetSuite proclaimed that “ New Generation of
Ag Leaders Replace Stone-Age Software with NetSuite.” Stone-Age
tools, in this view, include Peachtree and Accpac, both owned by
Best Software. Best is preparing a response, but the company's
scribes are complaining the chisels are getting dull because their
stone tablets are so hard. I'm not sure this is the kind of flag a
company that made less than $20 million last year should wave at a
company that's about $1 billion (Sage with acquisitions).
THE NAME IS
THE THING.
Courtesy of Ed
Kless of Best Software, the Top 10 words used by firms in the Bob
Scott Top 100 VAR list as part of their name were Information (3);
Technologies (4); Services (4); Technology (5); Computer (6);
Systems (9); Solutions (9); Group (12); Business (13); and coming in
at No. 1, was Consulting (15). If Ed re-enters the VAR market, he
plans to found a company called Consulting Business Group Solutions
and Systems, Inc. No wonder I was doing double takes when I looked
at names and tried to match them to results.
RANDOM
THOUGHTS.
Did you know that
April was “Financial Literacy Month” in California? There were
public readings of P&L statements, while CPAs everywhere were given
the keys to their various cities. … With “Friends,” “Angel,” and
“Buffy” all gone, TV figures it can fill the void with “Transylvania
90210,” a warm comedy about six vampires in an upscale California
community as they share friendship and look for blood., … Given the
debut of “CSI New York” this fall, I think it's time for the CSI
Channel, All CSI, All the time. Of course, there's “CSI,”” CSI
Miami,”” CSI New York,”” Cold Case Files” (CSI with old cases)
"Without a Trace" (CSI with missing people) and “Crossing Jordan”
(CSI with autopsies). … I'm proposing a new cultural marathon. It's
a cultural training session in which devotees successively view all
three Lord of the Rings movies, followed by full performances of
Wagner's Ring Cycle. … Last month while we were in England, the
newspapers were full of speculation about soccer superstar David
Beckham and whether he cheated on his wife, Victoria (formerly Posh
of the Spice Girls.) Why can't we pay more attention to important
things like this?
CONSULTING
INSIGHTS: PASS IT ON
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Consulting Insights May 7, 2004 (next issue mails May 21, 2004)
By Bob Scott, Editor
robert.scott@thomsonmedia.com
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